Business Spotlight: Thompson Travel and Cruise
As the weather gets colder, it’s easy to close your eyes at work and daydream about traveling to a warmer place and relaxing on the beach. Luckily, Tammy Thompson-Langlow and the rest of the crew at Thompson Travel and Cruise, located at 2620 Bridgeport Way W., have been working hard to make that dream a reality for hundreds of customers for over 35 years.
“We do air tickets. We do cruises. We do international trips. We do groups. We do vacations. We do just about everything; we don’t specialize in one area. We specialize in everything,” Thompson-Langlow said.
Despite the rise of the Internet and auto-booking, Thompson Travel and Cruise has managed to stay relevant through their dedication to customer service and their extensive history.
“With 36 years of experience, we provide personalized service. People want to talk to someone; they want a voice and a face. We’ve been around for so long; we have connections, a lot of our airline reps still work with us, we are part of a consortium called ensemble that allows us to help our customers through early check in, late checkout and other perks,” Thompson-Langlow said. “A lot of people use the Internet as a tool, but then they come to us because they want to talk to someone. They want someone to help them out.”
It’s this dedication to making sure things are done right for the customer that has led Thompson Travel and Cruise to become a very successful agency.
“A lot of our clients are repeat clients. A lot are referrals from all over the world. We have clients from New York, California and London. A lot of our business is referral from customers who have called us and asked for help in the past,” Thompson-Langlow said.
Thompson-Langlow attributes the company’s repeat customers and referrals to making sure travelers are having the best possible time they can have, not just trying to make a sale. In other words, they won’t send you on a Caribbean cruise in the middle of hurricane season.
“We just don’t sell the product, we want to make sure the client is having a good travel experience,” Thompson-Langlow said.
If you are interested in booking a trip with Thompson Rravel and Cruise, call (253) 627-8221 or visit www.thomsontvl.com to get a travel quote.
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